Engagement and Events Support

We expect our team members to uphold the Regulator of Social Housing’s Consumer Standards by supporting effective engagement methods that strengthen the tenant voice. This means being proactive in the community, visible and approachable, and always focused on recruiting more tenants into our volunteer structure and shareholding membership.

Communication is key to our success. We take a proactive approach to showcasing the impact of tenant engagement, ensuring that both directly involved tenants and the wider community understand how their voices shape our decisions. We value transparency, collaboration, and a genuine commitment to tenant-led principles, and we expect our team to embody these values in everything they do.

 

Qualifications, Skills & Experience

We have a dedicated team here at Red Kite that supports employees with all things Learning and Knowledge. This role requires you to:

·       - Have experience in customer-facing roles or community engagement.

·  - Be able to work effectively with diverse groups: residents, leaseholders, volunteers, and colleagues.

·       - Have strong administrative skills including:

o   Minute-taking, mail merges, spreadsheet creation, and database management.

·      -  Be a confident communicator with an engaging and approachable manner.

- Be comfortable using digital tools for meetings, training coordination, and data input

Key Responsibilities

·       - Maintain and update website sections showcasing tenant engagement and its impact.

·       - Capture and input data to track progress against annual action plan targets.

·      -  Support delivery of events and engagement activities, including multi-agency and training events.

·       - Coordinate and facilitate tenant engagement activities, including:

o   Supporting tenant panels with administration and note-taking.

o   Organising outreach efforts within communities.

o   Arranging all aspects of Resident Representative Team meetings (room bookings, links, minutes, catering, transport).

o   Booking and managing training sessions for volunteers and tenants.

 

 

Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.

Location: Hybrid working - two days per week in the office in High Wycombe.

How to apply

Have a read of the job description and if you’re excited about this opportunity take a look at our guidance notes and complete the application form and email it to Recruitment@redkitehousing.org.uk.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. We are trialling a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2026.