Empty Homes & Lettings Team Leader

Key Responsibilities:

• Provide effective line management to the Empty Homes & Lettings Team, fostering a high-performing, motivated, and customer-focused culture.
• Lead and oversee the end-to-end Empty Homes and Lettings service, ensuring processes are efficient, customer-centred, and deliver timely re-lets in line with organisational and regulatory standards.
• Monitor, analyse, and report on performance against key KPIs — including average re-let times, customer satisfaction, and void/rent loss taking action to address underperformance and sustain continuous improvement.
• Work collaboratively with local authorities, partner agencies, contractors and internal teams to deliver effective choice-based lettings, fair allocations, and compliance with agreed nomination and allocations policies.
• Promote and market available homes through a range of channels — including online portals, social media, direct lets, and targeted campaigns — to reduce void periods and improve outcomes for hard-to-let properties.
• Oversee garage lettings, ensuring agreements are managed efficiently, income is maximised, and void levels are minimised.
• Review, develop, and challenge operational procedures to ensure services are efficient, compliant with legislation, and responsive to customer needs.
• Lead regular one-to-ones, performance reviews, and team development activities, setting SMART objectives that align with corporate priorities and drive professional growth.
• Translate strategic objectives into operational delivery, embedding a “right first time” ethos, promoting learning from feedback and contributing to Red Kite’s Group ambition to be a landlord of choice.

Our Essentials:

• Strong leadership, coaching, and people management skills.
• Excellent organisational skills, able to prioritise conflicting workloads in a fast-paced environment.
• Customer-focused mindset with a commitment to high-quality service delivery.
• Effective communication and stakeholder management skills.
• Commercial awareness with ability to maximise income and value for money.
• Flexible and adaptable, delivering services digitally, virtually, and in-person as required.
• Strong leadership and coaching ability, with strong people management skills that inspire high performance and accountability.
• Excellent organisational and planning skills, with the ability to manage competing priorities and deliver results in a fast-paced environment.
• Customer-focused approach, demonstrating a genuine commitment to delivering high-quality, accessible, and responsive services.
• Strong communication, negotiation, and stakeholder management skills, with the ability to build effective partnerships both internally and externally.
• Commercially astute, with a clear understanding of void/rent loss, value for money, and financial sustainability within a social housing context.
• Flexible, adaptable, and digitally confident, able to lead and deliver services effectively across virtual, digital, and in-person environments.

Qualifications, Skills and Experience:

We have a dedicated team here at Red Kite that supports employees with all things Learning and Knowledge. This role requires:

• Proven experience in social housing, lettings, void property management, or related sectors.
• A strong understanding of tenancy law and housing regulations.
• A track record of achieving results in a customer service or service delivery environment.
• Experience in developing and implementing policies.
• Skills in performance management, coaching, and staff development.
• The ability to analyse data and produce actionable reports.
• A professional, approachable, and ambassadorial presence representing Red Kite and its subsidiaries.

Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.

Location: Hybrid working - two days per week in the office in High Wycombe.

How to apply

Have a read of the job description and if you’re excited about this opportunity take a look at our guidance notes and complete the application form and email it to Recruitment@redkitehousing.org.uk.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over 12 months we are trialling a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2026.