Our team

Susan has worked in the housing sector for many years, having been Chief Financial Officer at Peabody Trust for 10 years before switching to specialise in interim roles. Before joining us she most recently held interim CEO roles at Thrive Homes and Swan Housing.

Alan has worked in the sector for over 35 years. In addition to being the Deputy Group CEO, he leads the insight and intelligence functions, as well as human resources, learning and development, tenant engagement, and communications.

He is also Chief Executive of Twenty11 - a new housing company offering a range of options that are affordable for all members of the community.

Iain is our lead on group finance, governance, progress and IT.

Iain is a Chartered Accountant with extensive experience in social housing, as well as in the public and private sectors. He has held a number of interim and permanent executive finance roles in a number of housing associations, including Viridian, GreenSquare, Octavia and Shepherds Bush. He was also previously a Board member and Chair of Audit Committee at Silva Homes.

Nick heads up our Development and Property Pods and has responsibility for supporting the growth of the business by maximising the use of our assets.

Nick's teams are at the forefront of our ambitions to provide sector-leading services using cutting edge technology and ensuring that we provide great homes for our tenants. This is achieved by both the delivery of new homes through our development strategy, and investment in our existing homes.

Sarah has worked in housing for more than 20 years where she has focused on continually strengthening the services received by tenants, looking at new and better ways of doing things within the sector.

As Director of Customer Services Sarah leads our housing management and relationship functions, ensuring that we provide excellent services, promote the tenant voice, and focus on delivering for the community, in a setting where we constantly strive to disrupt conventional approaches and find new and more innovative ways of doing things.

Colin overseas our Finance team and ensures we have the financial resources required by all areas of the business, continually stretching our capacity to grow and ensuring this power is translated effectively and efficiently into the delivery of innovative services to our tenants and communities.

Noreen leads Red Kite’s governance, regulatory, legislative, and data protection compliance, and the risk, assurance and internal audit function.

As Head of Feedback, Malcolm ensures we listen to the feedback of our tenants to provide high-quality services, identify systemic issues, and improve business procedures.

With experience in leading complaints teams for both an Ombudsman and a landlord, Malcolm is passionate about making the tenant’s voice count by using complaints and compliments as a valuable source of learning.

Alan leads the Property Pod, who are responsible for delivering repairs and voids, home safety and assets. Their main aim is to ensure that all tenants have a safe and well-maintained home in which to live.

Tim has spent the past 30 years working in strategic IT roles in local government and the housing sector. As Head of Digital, he leads a team who ensure that the IT systems and data we use on a day-to-day basis are effective and reliable.

A significant part of Tim’s role is to also oversee our ambitious programme of digital transformation, which will further improve our digital services, and help our teams deliver great services to our tenants.

Sophie heads up our Resident and Community Engagement Team and is passionate about supporting tenants and giving them the opportunity to help Red Kite improve its services.

Sophie’s team is responsible for delivering our community investment programme, leading the implementation of the Resident and Community Engagement Strategy and developing partnerships that help to realise the potential in our communities.

Dan leads our Insight & Strategy team, ensuring we have an excellent understanding of what is happening both inside of and outside of the organisation, so that we can improve our performance and delivery for tenants, as well as react appropriately to and make the most of what is happening in the wider world which may affect Red Kite. Our improvement function uses this information to enhance our day-to-day work, and our strategy work ensures we deliver on our medium and long-term aims.

Dan has been with Red Kite since 2016, moving in-house from his previous work in property consultancy, which involved working with and advising a range of housing associations across the Midlands and the south of England.

Julie is a former journalist and newspaper editor with more than 25 years' experience. She is responsible for how we communicate as a business, both internally and externally. This includes our website, social media, PR, internal communications, and our brand.

David makes sure we have the right people, in the right place, at the right time.

His team have a broad range of responsibilities including HR and Culture & Performance.

Halima has overall responsibility for our contact centre, ensuring exceptional service delivery across all our contact channels and tenant engagement. She oversees the end-to-end process for our Empty Homes and Lettings team, driving efficiency to minimise our empty homes timescales. Halima also leads the Home Ownership team, supporting leaseholder portfolio, shared ownership and market rent homes; and oversees the management of our commercial units, ensuring they align with our strategic goals. Beyond operational leadership, Halima plays a pivotal role as the lead for equality, diversity and inclusion, championing initiatives that foster inclusive and equitable services for our tenants.

Aasia currently heads up our work around employee experience and how we can best support, engage, and work with our staff to enable them to deliver great customer service at Red Kite.

Aasia is passionate about working with people to get the best out of them and draw on their skills and experiences.

Alan heads up the Development team with responsibility for developing and acquiring new homes for Red Kite.

He has delivered new housing for over 20 years and is particularly interested in the sustainability and low carbon agenda.

Our Head of Community is responsible for managing the Estates, Homes, Sheltered and Antisocial Behaviour (ASB) teams.

The Estates team complete regular checks to make the places that you live in are safe. The Homes team work with tenants to sustain their tenancies as well as resolving ASB cases. The Sheltered team offer a bespoke service within our sheltered sites, ensuring that individuals are able to interact within their community and remain living independently.