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Home checks

What is a home check? 

Home checks are a chance for us to meet with you and make sure everything is ok and you're happy in your home and with your tenancy.

You can tell us about repairs or improvements that might be needed and we'll make sure your home is safe, secure and being maintained. It’s also a great opportunity for you to ask questions and for us to share details of other services we offer that might be of interest, such as practical or financial help. 

What will we talk about?

  • First of all, we'll ask to see some ID to confirm your identity
  • We'll then ask you to give us a tour of your home and garden too if you have one
  • We'll ask you some questions and then you'll have the opportunity to ask us some questions 
  • We'll discuss any repairs or improvements that are needed, and we’ll make a note of any special features such as adaptations. 
  • If you’ve updated your mobile number or email address, we'll take these details too to make sure your record is up to date
  • We’ll also let you know about other services that you can access, which may be relevant to your circumstances - such as practical or financial help. 

Do you need to come to my home?

Yes, we do need to come to your home. We do ask a few questions beforehand to ensure there aren't any COVID-19 symptoms in your home and we'll ask if you can open your windows and keep 2m apart from staff during the visit. Staff will be wearing PPE including face masks, and if a customer also wants to wear a face mask, then of course we support that too.

What if I can’t make the appointment?

If you can’t make it, let us know and we'll re-arrange. If you’ve called several times to re-arrange, we'll set a date in which you must allow us access. If you don’t, we may have to take legal action. We want to keep everyone happy in their homes, but we also have a job to do. When you signed your tenancy, you agreed to us visiting you.

How long will the home check last?

We know your time is precious, so we won’t keep you any longer than we have to. We allow around 45 mins for each home check.

Can I ask someone else to be there too?

Of course. If you feel more comfortable with someone else being there with you, then that’s fine. We'll always need to see the person(s) named on the tenancy. If you are joint tenants and only one of you can be there, we'll call back at a later date to make sure we've seen identification for both of you.

If you have any other questions, contact us at

What our tenants are saying

"We had a home visit from Trevor Williams and he was lovely. He was very polite and courteous whilst with us and explained the reason for the inspection in an easy to understand manner. It was really nice to have a friendly visit."

"I was very happy with the home check visit, it was very nice to see Nadine Newell, she was very helpful and helped me with a referral."

Partnership • Respect • Pride
Realising the potential in our communities


Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.