An insight into: The Contact Centre

Our Contact Centre is the first point of contact for many of our tenants and is involved in every aspect of the business. Our staff have a wealth of knowledge and are on hand five days a week to answer questions, offer advice, and book in appointments. The team handles a wide range of queries from tenants and internal colleagues through a variety of different channels such as telephone, in person, webchat and email.

The Contact Centre is a rewarding place to work and has helped many members of staff develop their careers in social housing. The team deal with all sorts of queries, from repairs to rent, and liaise closely with other colleagues and contractors.

Team Leader Ashley Porter says:

"During my time here at Red Kite I have been lucky enough to develop my career from within The Contact Centre and work my way up through the team. Progression is something we are very passionate about in this team and I am keen to help everyone who passes through realise their own potential. Our team is customer-focused and works to the highest standard of customer service to ensure no query is left behind. If you feel you'd be a great fit for this team, I would love to hear from you."

Our Relationship Advisors are more than customer service representatives, they are the first point of contact for all tenant queries and always see a query through to the end. They understand our tenants and their needs, and are the friendly face of the company.

Take a look at our current vacancies page to find out if there are any Relationship Advisor roles being advertised.