Things we got right
We'll always do everything we can to make sure our tenants are happy and safe in their homes. Take a look at our most recent case study below to see how we've helped a tenant with not only practical support, but wellbeing support too.
Mobility scooter storage (February 2022)
A tenant contacted us to ask permission to store a mobility scooter in the communal hallway, however due to health and safety rules, we couldn’t agree to it. His flat is small so it’s not possible to keep the scooter indoors. We explored a few other options with him, but both were unsuitable.
As we spoke to him, we learned that he is a disabled man and relies on a church for support, who pick him up once a week and take him to church. He explained other than that, he cannot leave the house due to his disability and is socially isolated. He hasn‘t lived in this home for long but the fact that he needs a mobility scooter hadn’t been flagged, therefore he’s been housed in the wrong type of property for his needs.
His 60th birthday is coming up in June, which means that he’ll be eligible for one of our sheltered schemes, where he can continue to live independently, but with extra support and space for his mobility scooter. Our sheltered schemes are designed for those who want the freedom to live independently within a community of similar aged people. P3 housing will support him in making another application to Bucks Home Choice, and we've explained that he would get priority banding due to surplus of sheltered housing. He is happy to wait until then and felt that this was the best way forward.
However, we were still concerned about him being socially isolated, living alone and disabled, so we offered him support through our Wellbeing Team, which he agreed to. Our Wellbeing Team offers financial and wellbeing support to tenants who may be struggling.
Out tenant called to say: “Thank you thank you so much! What a great young man Deepak (Inclusion and Wellbeing Project Lead) is – he’s been so helpful. He referred me to the foodbank which has been amazing - their parcels are so big! He also sorted me out help with my electricity bill and vouchers to spend in Morrisons. You are such great landlords - I have never had a landlord that has supported me like this, you really have done so much. Deepak has been so understanding, please do let him know”