Lettings Specialist (two roles available)

Are you passionate about delivering exceptional customer service and creating positive experiences for people looking for a new home? We’re looking for a dedicated professional with experience in allocations, lettings, estate agency, or the wider property sector to join our team. In this role, you'll use your strong communication, negotiation, and problem‑solving skills to support customers, manage lettings efficiently, and help us maintain high standards across our homes. If you're organised, confident using IT systems, able to manage multiple priorities, and hold a full driving licence with access to a car, this could be the perfect opportunity to take the next step in your career.

Key responsibilities

Owning and managing our lettings process from beginning to end, creating a seamless and smooth experience for customers and clients. Delivering the lettings service to a high standard by obtaining accurate property attributes and information for timely advertising, actioning shortlists, obtaining verifications, and completing pre‑tenancy assessments accordingly. Advise and support our customers in resolving their queries and issues, ensuring their expectations are managed and proactive resolutions are identified, taking into account any vulnerabilities and reasonable adjustments.

Our essentials 

Working in a customer‑service‑focused environment with responsibility for delivering results, achieving deadlines, and managing multiple work streams. You should have a background in allocations and lettings, estate agency, commercial or property sectors with knowledge of lettings negotiation, property management, and maintenance. Strong IT skills are required, along with the ability to implement policy and procedures, and excellent written and verbal communication skills, particularly in negotiation and problem resolution. Ideally, you will hold housing or property management experience or an equivalent qualification, and you must have a full driving licence and access to a car.

Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.

Apply for this role

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please fill in our application form and submit it to Recruitment@redkitehousing.org.uk.

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. We have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2026.

In addition to this, hybrid working is expected with 2 to 3 days a week in our modern, bright and welcoming office with dedicated parking.