Certain themes have remained consistent over the years, such as the importance of supporting tenants and providing new homes, as well as addressing some of the key challenges in doing so. Similarly, Red Kite have remained dedicated throughout to the core values that serve as the foundations of our organisation, respecting our roots, and above all being truly tenant-led.
We must now tackle new challenges with this strategy, including supporting our tenants to recover from the long-term effects of the pandemic including health and financial impacts; increased regulatory requirements including the new Consumer Standards, Tenant Satisfaction Measures and Awaab’s Law; and the bedding-in of a new government and their policies.
With the shift in circumstances, we also find new opportunities, now and in the coming five years, and we will be poised to take advantage of these. From new openings to provide homes, to improved abilities to work with new partners, through to the possibilities of AI in improving service delivery, there will be exciting options both anticipated and as yet unforeseen.
Most importantly however, we must continue to listen to our tenants, leaseholders and communities, focusing on their priorities and prosperity, shaping our offer accordingly.
We hope that this document inspires you to follow us on the journey this strategy will drive, as we aim to realise our vision for 2030.
