All our policies are ultimately approved by the Board of Red Kite Community Housing.
- Adaptations policy
- Allocations policy
- Anti-fraud policy
- Antisocial behaviour policy
- Asbestos management policy
- CCTV policy
- Compensation policy
- Damp, mould and condensation management policy
- Decant policy
- Disposals policy
- Electrical safety policy
- Empty homes policy
- Feedback policy
- Fire safety policy and management plan
- Gas appliance and heating safety policy
- Health and safety policy
- Lift safety policy
- Major works payment policy
- Mobility scooters policy
- Neighbourhood management policy
- Pets policy
- Priority moves policy
- Recharges policy
- Rent collection and debt recovery policy
- Repairs policy
- Resident and community engagement strategy
- Safeguarding policy
- Shared ownership policy
- Staff protection policy
- Tenancy changes policy
- Tenancy policy
- Tenant service charges policy
- Unacceptable behaviour policy
- Water treatment and anti-scalding policy
Tenant information pack
We have put together a tenant information pack, which sets out everything you need to know about being one of our tenants. It's full of information about your tenancy, how to give us feedback about the services you receive and other helpful references.
- Take a look at the tenant information pack web pages.
Leasehold handbook
If you're a leaseholder and you'd like to find out more information about your lease, take a look at our leasehold handbook, which sets out everything you need to know about being one of our leaseholders.
- See our leasehold handbook.