Tenant information pack

We have put together our Tenant Information Pack, which sets out everything you need to know about being one of our tenants. It’s full of information about your tenancy, how to give us feedback about the services you receive and other helpful references. Whether you've just become one of our tenants, or you've been living in one of our homes for much longer, there's plenty of information here for you.

We have split the pack into different sections, which you can see below:

• Your tenancy, home and neighbourhood
• Staying safe in your home
• Carbon monoxide
• Paying your rent and other charges
• Repairs and maintenance
• Services for older people
• Feedback about our services
• Useful contacts
• Pets policy​
• Gardens and outdoor space standards
• Keeping your communal areas clean
• Grounds maintenance
• Trees
• Get your voice heard and help shape our services

We also have a handbook for tenants in temporary accommodation: Temporary accommodation Tenant information.

Home contents insurance

When you move into a new home, it is very important that you arrange your own home contents insurance. We are not responsible for insuring your personal goods so if there was an accident, such as fire or flood, you would need to replace any damaged items yourself. Here is some information that will help you to arrange your own insurance.