Making changes to your home
While we are normally happy for you to make improvements to your home, you must write to us and receive written permission before you start the work. This applies to any kind of improvement to your home, for example:
- Installing a shower
- Building a garage or an extension
- Taking down walls
- Putting up a shed or a greenhouse
- Putting up a television aerial or satellite dish
- Putting up a conservatory
- Changing electrical fittings
When you write to us to ask permission, please include as much detail as possible about what you want to do, including a drawing (with measurements) if possible. We will not normally refuse permission unless there is good reason to do so.
Red Kite leaseholders can apply to us to make changes to their homes such as moving an internal wall or replacing the heating. We will not withhold permission unreasonably, however if leaseholders do not ask for permission, they will be breaking the conditions of their lease and could lose their home. They may also have to pay for the cost of reinstatement.
If you would like to write to us, you can find our contact details on our contact page.
Aids and Adaptations
We want to ensure your home is suitable for your needs. If you or a member of your family has a disability and are unable to access essential areas or facilities of your home we may be able to assist.
This could mean either adapting the home you currently live in, or helping you to move to a more suitable home.
If you'd like to find out more, we've got a handy Aids and Adaptations booklet you can download here: Aids and adapatations leaflet
Under the terms of most leases, leaseholders are responsible for maintaining the windows to their home. However, as we are the freeholder of the block in which they live, they still have to ask for our permission to install replacement windows.
We will usually have no objections and will grant permission, subject to the following conditions:
- Leaseholders submit the specification of the proposed replacement windows for approval by us
- The specifications must comply with current British Standards and codes of practice
- The proposed windows must have similar configuration to the existing windows and will usually be in white
- Installation is carried out by a recognised contractor who is suitable insured
- Leaseholders meet the total cost of installation and our administration fee for considering the request
Leaseholders will continue to be charged a proportion of the costs of replacing communal windows and any exterior painting costs, including painting of the replacement windows if wooden window frames are installed.
If you would like to install CCTV in/around your home, you need to make sure that you follow our guidelines, which you can find here: Guidance on the use of CCTV in or around your home
Please note that before we can confirm that you are allowed to install CCTV, one of our Experience Specialists will need to visit your home so that you can obtain written permission to do so. If you'd like to talk to someone about installing CCTV equipment, please contact us.
Aerials and satellite dishes
If you would like to put up an aerial or a satellite dish, please contact us to ask for permission. If you live in a block of flats, we do not allow individual aerials or satellite dishes.