Work to your home
We pride ourselves in making sure your homes are of a high standard, which is why we have been working on our improvement programme for the last few years.
Back in April 2013 we published a five year improvement programme which included new kitchens, bathrooms and boilers, and where they would be fitted. Since then, we have delivered thousands of improvements to our homes, which can be seen in this infographic.
You can find our full programme of improvements here on our website.
When we will need to enter your property
At times it is essential for our staff and our contractors to enter your home in order carry out inspections or to make repairs or improvements. We will give you notice of this and try to call at a time that is convenient for you. The following are examples of when we may need to enter your home:
- To repair a door entry phone
- To investigate a water leak
In an emergency, for example a bad water leak, we may need to enter your home without giving you written notice. If this happens we will try to contact you first. In exceptional circumstances, if we are unable to contact you, we may need to break in, but if so we will make your home safe before we leave.
If you'd like to find out more about repairs, visit the repairs section of our website.