What ways can I pay?
We offer a number of different ways to pay:
Direct Debit is the easiest and most convenient way to pay your rent. You don’t have to worry about checking that your payments have gone through, because Direct Debit is paid automatically. We will also adjust your Direct Debit for you if there are any changes to your rent amount – so you won’t get caught out if there are any changes.
If you pay by Direct Debit, you must have enough money in your account to meet the payments and avoid bank charges. You must also check your statements to make sure that the payments are being made. The usual Direct Debit guarantee applies. You can find out more about Direct Debits and the Direct Debit guarantee here.
Another great advantage to Direct Debit is that it puts you in charge of what day your money is taken out of your account. Money can be taken from your account on any day you choose. Call us on 01494 476100 to set up a direct debit or to find out more about them.
You can set up your own Direct Debit online here:
Online Direct Debit set up
Or by using these forms:
Direct Debit form - homes
Direct Debit form - garages
Direct Debit form - service charges
Paying over the phone
You can make payments over the phone using a debit or credit card. Just call our Customer Services Team on 01494 476100 to make a payment.
If you would like to pay your rent online, you can do so here on our website.
You can pay anytime, anywhere with the Allpay app, available to download from the Apple App or Windows Phone store and Google Play – this app also lets you pay your rent securely through your mobile!
Red Kite payment card
You can pay your rent at any post office or PayPoint outlet using your Red Kite payment card. Just hand your card to the cashier and say how much you want to pay. You can pay by cash, cheque, debit card or postal order.
The cashier will swipe the card through an electronic reader and enter the amount being paid. The computer will print a receipt with the date, rent account number, the amount paid and details of the post office or PayPoint outlet. There are no bank charges, although some PayPoint outlets only accept cash payments.
Standing order payments are similar to direct debits, except that we cannot change the amount paid if the rent changes. That is your responsibility, although we can help you with it.
Standing order payments must be made in advance and most banks will allow weekly, fortnightly or monthly payments. As with direct debits, please make sure you have enough money in your account before the payments are due to go out and check your statements to make sure that payments have been made successfully.
To set up a standing order, you need to send a standing order mandate form to your bank with the details of your payment. Call us on 01494 476100 and we can provide you with a standing order form.