Homeownership information

We have a wide range of information here on our website for our leaseholders - have a look below to find out more, or use the headers on the left to find the page you're looking for.

Administration fees explained

Sometimes we have to carry out additional work when a leaseholder has a particular need or request for information. To find out more about these charges and how we work them out, visit our Administration fees page.

Buildings insurance

We arrange buildings insurance for all our leasehold properties - find out more.

Leasehold handbook

If you'd like to find out more information about your lease, the leasehold handbook is the most comprehensive resource for leasehold information.

Repairs to Leasehold homes

As your landlord, we're responsible for certain repairs and maintenance whilst you're responsible for others. Find out what repairs are your responsibility.

Selling your home

If you're thinking of selling your home, it's important that you know what that means for you as a leaseholder - find out more.

Service charges

Service charges are the payments that you make towards our costs of providing and maintaining services for the block of flats where you live. Find out more.

Statement of actual expenditure

We annually send out service charge statements and balancing invoices to our leaseholders. These statements let our leaseholders know how much they need to pay for the services we have provided them – and can vary from leaseholder to leaseholder. We've put together a guide to these statements below, in case you have any questions about these statements.

Service charge actuals FAQs

Your annual statement explained - for leaseholders

Your rights and obligations

If you're one of our leaseholders, it's important you know both your own rights and obligations and ours as a landlord - check your rights and obligations.