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Cold weather advice

31 January 2019

With the cold weather set to return this weekend, we wanted to take this opportunity to remind people how important it is to take the right action, so we have found some useful videos to help you maintain your home.

How to thaw a frozen pipe: Watch now

How to bleed a radiator: Watch now

Hot water and heating not working: Watch now

How to check water pressure: Watch now

Five fixes for boiler not working, before calling for an engineer: Read more

Winter-proof your home: Read more

If you do have a leak, these three simple steps will help to prevent it becoming a major one:

Turn off the water supply at the stopcock

Open all taps to reduce flooding, turn them off again when all the water has drained from the pipework

Soak up/block off escaping water with thick towels

And lastly, we would encourage all customers to make sure they have home contents insurance in place. While these situations are quite rare, when they do occur, the damage can be great, so the small monthly payments really are worth it. We have negotiated a low cost home contents insurance policy for our customers - see the information here which shows you how much you can pay monthly and what this covers. We also recommend you try online insurance comparison sites to find the best available deals.

Don’t forget you can contact us via our out of hours number, 01494 476100, if you have an emergency and need any assistance.


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Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.