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Important fire safety information

14 June 2017

First and foremost, our thoughts go out to every person affected by the terrible events at Grenfell Tower Blocks in West London on Wednesday 14th June. News such as this only highlights the importance of fire safety in our homes, in order that we safeguard our customers and their families. This update aims to share some advice and guidance about how together, we can prevent serious incidents like this from happening.

At Red Kite, we own and manage many blocks of flats in the Wycombe District, and would like to firmly reassure people that all possible fire safety measures are in place to prevent the spread of fire in all of our homes. For information, none of our homes are high rise tower blocks.

We carry out weekly fire alarm tests in our sheltered blocks and regular health and safety inspections in all of our sheltered schemes.

All of our blocks of flats have regular fire risk assessments and we implement any improvements that are identified as a result. We comply with all necessary legislation and Government guidance in relation to fire safety. We also liaise with Bucks Fire and Rescue Service with whom we implement a ‘Safe to Stay’ procedure in most of our blocks and sheltered schemes, in the event of a fire. We have carried out recent, extensive fire safety improvement work in our blocks, including fitting new fire doors and domestic smoke and heat alarms, as well as other construction work to improve fire safety to our blocks.

We also have clear and accessible signage in place to advise our customers of safety measures and what to do in the event of fire. We also provide advice and guidance to our customers living in flats about what to do in the event of a fire.

There are many steps that customers can take themselves to help prevent fires and stay safe in their homes and we would like to take this opportunity to remind our customers of some of those steps:

  • Fire doors should always remain stay shut - the good weather may tempt you to keep them open, but in the interests of fire safety, they must be closed at all times 

  • Fire doors should never be propped open - they should be closed to prevent the spread of fire and to protect those living in the block

  • Communal areas must be kept clear of obstacles and rubbish

  • No flammable materials should be kept either in communal areas or in homes – this includes flammable liquids, gasoline, LPG, gas cylinders, BBQs, bio-ethanol burners, or anything with a naked flames

  • Any defects or damage to fire doors or any other doors in our blocks, must be reported immediately so that they can be rectified

If any of our customers have particular vulnerabilities that they feel would be a concern in the event of a fire, please let us know immediately so that we can discuss this with you. Our Relationships Team can put this together with you – please call us on 01494 476100.

We are in regular contact with our customers when it comes to improvements or changes to fire safety measures where they live, and we would encourage them to contact us if they have any concerns at all regarding fire safety in the home - please call our Relationships Team on 01494 476100, or use our free webchat service online at Please also refer to this information leaflet which offers advice and guidance on fire safety.

The ‘Safe to Stay’ procedure for information is as follows:

If a fire breaks out inside your home: 

  • Please leave your home immediately 

  • Close all the doors behind you 

  • Call the Fire and Rescue Service on 999 once you are safely outside

If a fire breaks out in the communal area or other part of your building:

  • You should be safe to stay in your home, however: 

  • Make sure your doors are shut 

  • Call the Fire and Rescue Service on 999 

  • Evacuate if you are told to do so by the Fire Service, if you feel unsafe or if your home is affected by heat or smoke



  • C Tutin
    15 June 2017, 6:40pm

    We live in sheltered housing on Leas Close, and feel concern at the comment of the alarms being tested weekly, we used to hear the alarm in the entrance hall being checked but we have not been aware of testing for some months?

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Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.