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Our Compliance Manager is an award finalist!

21 October 2016

Tom RoperWe're incredibly proud to announce that Tom Roper, our Assistant Compliance Manager, is a finalist for the AGSM Supplier Excellence Awards. Organised by AGSM (The Association of Gas Safety Managers) to recognise the importance of collaboration and innovation in the gas safety industry. Members of the AGSM are responsible for providing safe, sustainable, affordable warmth to two and half million homes and in public buildings across the UK. They can only achieve this by working closely with suppliers.

Tom was put forward by the rest of our Property team for the ‘Young Person’s Achievement (under 35)’, because of his great performance while working with us. For the award, he’s competing against 3 other finalists – the competition is fierce, but we’re confident that Tom will do well!

As part of the nomination process, Tom had to show how he was performing in five different categories: 

Commitment to gas safety awareness

Tom has done a huge amount of work to raise gas safety awareness, especially through training of other staff and of our volunteers. According to Tom, “It is great and to work alongside people who are really enthusiastic and keen to learn about an area that is so important to our organisation.”

Talking about Gas safety

Commitment to partnership working across multiple suppliers in gas safety 

Tom works with our contractors to give advice and feedback on any new products they implement. Along with this, he also makes sure that a robust quality assurance process is delivered each month. As Tom puts it, “Partnership is one of key ethos’s at Red Kite and the work we do with our Gas Contractor is a shining example of the great heights and benefits that can be reached when working in this way. Through working together, we are able to understand each other and strive for common goals. Ultimately, this is what keeps our customers safe and in receipt of great service.”

Gas contract management excellence

Tom has been instrumental in delivering a gas contract with 100% compliance and 98%-100% customer satisfaction. In Tom’s eyes, “The highly coveted ‘100% gas compliant’ status has now become an expectation within our industry as opposed to an aspiration. In order to achieve this a huge amount of effort and persistence is required. Without the input from everyone within the Property Pod, not to mention many of the other teams, it would not be possible to maintain these results. A great deal of recognition should also be given to our Gas Contractor for all of the dedication and consistently high quality work that they do for us.”

Supply chain challenge and distribute resolution

He works with our suppliers to find solutions to problems, find better value for money and evaluate our products – when something needs changing for the better, Tom is the one who develops the business case for it.

Meeting with our contractors

Challenge of advice related to gas works

Tom reviews all the advice and information we receive to make sure it’s accurate – he also takes independent advice and cross references the data we receive with network suppliers, to make sure that all the information we give out is correct. As Tom puts it, “A great way of learning can be gained by challenging advice and information. As someone who hasn’t come specifically from a gas background, I have asked questions and challenged things in order to learn and understand how the industry works.”

Congratulations to Tom for being put forward, we’re all rooting for you - so best of luck!

Tom Roper



  • Iain Pilkington
    28 October 2016, 9:06pm

    Well done Tom & the team

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Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.