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Heating engineer awarded for customer service

9 December 2015

Last month, a K&T Heating engineer was presented with a Customer Service Award for the support he provided to one of our tenants.

Aiden, who is a Service and Repair engineer, went to visit one of our tenants, to carry out a repair. When he arrived at her home, he found that she had fallen over in her home and seriously injured her shoulder. After making sure that help was on the way, Aiden then waited with her to make sure she was properly taken care of by the ambulance service.

Aiden being presented with his award

When asked about his actions, Aiden said that it was “what anyone would have done” and that they see many different things as engineers, but that they are always here to help. Aiden was presented with his award by John Lewthwaire, Group Business Improvement Director for Lakehouse (who manage K&T Heating) along with £100 of Marks & Spencer’s vouchers.

Aiden talking about his actions


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Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.