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Relationship Team Leader

  • Job reference: RTL
  • Job type: Full Time
  • Salary: £38,800 per annum
  • Interview date: TBC

Relationship Team Leader

Salary £38,800 per annum

We need Relationship Team Leaders to work both re-actively and pro-actively with our customers and staff. As one of two ‘team leaders’ within the team, this role is vital to lead the wider team through structured one to one’s and working to mentor and develop their strengths and skills to provide excellent service to our customers consistently.

This role is a fantastic opportunity to build something truly unique in the sector, so the right candidate will need to be highly organised, outcome focussed and a fantastic people manager, who understands customer contact centres, proactive contacts, business needs and the benefit of creating great relationships.

As one of our team leaders, your responsibilities will be to lead a team that manages customer contact, generated through different channels (telephone calls, written correspondence, emails, web-forms, SMS text, social media, face to face) in a polite, professional and courteous manner to agreed service standards. 

Our Red Kite group approach is an integrated, all channel approach, customer focussed and of high quality. It involves minimum referral and maximum fulfillment at the first point of contact. It’s supported by clear standards, appropriate technology and performance measures. 

Take a look through the job description and if you're still as excited about this fantastic opportunity as we are, please get in touch and complete our application form, sending it to HR@redkitehousing.org.uk.

Closing date: 27th August 2019 

Interview date: TBC

Please note: Red Kite reserve the right to close this advert early if we receive high numbers of suitable applicants. All candidates are advised to apply as soon as possible.



Partnership • Respect • Pride
Realising the potential in our communities

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Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.