£32,740 per annum
20 December 2018
Relationship Specialist (not your average Income Officer)
Salary: £32,740 (12 month fixed term contract – 37 hours per week)
At Red Kite we don’t just work for our customers, we work with them. Whether it’s helping someone to address their rental payments, managing customer risk, finding ways to improve income collection or helping with complex enquiries, our Relationship Specialists know how to create mutually beneficial relationships, no matter what the topic of conversation.
Forming part of a small but successful team, the ideal candidate for this role will have a can-do attitude, be results driven, pro-active and know how to vary their approach to meet the individual needs of our customers in an ever-changing environment. We always look to deliver a more personalised service that caters to the challenge of maximising income for both the organisation and our customers.
As a Relationship Specialist you must be truly customer focussed but always working to protect our interests. This often means thinking outside the box to find workable solutions, linking with other areas of the business to offer our customers support and making referrals or signposting to other agencies, all in aid of helping our customers sustain their tenancies and maximising our income.
The right person will be able to follow procedures but also use their own knowledge of income recovery legislation to recover debt, and their awareness of welfare reform, specifically Universal Credit, to find the right support for our customers. This role is not just about income, so to be a perfect fit, you’ll also have a good knowledge of general housing management and be flexible to help our customers. Forming part of our Relationship Pod, you will need to have the drive to deliver an outstanding service, tailored to each unique customer.
At Red Kite we embrace innovation, encourage creativity and live by our values of Partnership, Respect, Pride and Creativity. If we sound like the kind of organisation where you’d fit in, then we want to hear from you. So what are you waiting for? Check out the job description and if you’re still as excited about this role as we are, put in an a application form and submit it to HR@redkitehousing.org.uk.
Closing Date: Monday 10th December at 12 noon
Interviews: Thursday 20th December