Our policies

Our policies describe exactly what we do. They're written and reviewed in consultation with our tenants and leaseholders.

All policies are ultimately approved by the Board of Red Kite Community Housing.

Policy links are below (PDF)

• Adaptations policy
• Allocations policy
• Anti fraud policy
• Anti social behaviour policy
• Asbestos management policy
• CCTV policy
• Compensation policy
• Decant policy
• Disposal policy
• Electrical safety policy
• Empty homes policy
• Feedback policy
• Fire Safety Management Plan
• Gas and heating appliance safety policy
• Leasehold policy
• Major works payment policy
• Mobility scooters policy
• Neighbourhood management policy
• Pets policy
• Priority moves policy
• Privacy and data protection policy
• Recharge policy
• Relationships strategy
• Repairs policy
• Resident and community engagement strategy
• Group safeguarding policy
• Shared ownership policy
• Staff protection policy
• Small unmanned aerial systems policy
• Tenant service charges policy
• Tenancy policy
• Tenancy changes policy
• Water treatment and anti scalding policy

Tenant information pack

We have put together a tenant information pack, which sets out everything you need to know about being one of our tenants. It’s full of information about your tenancy, how to give us feedback about the services you receive and other helpful references.

Take a look at the tenant information pack web pages. 

Leasehold handbook

If you're a leaseholder and you'd like to find out more information about your lease, take a look at our leasehold handbook, which sets out everything you need to know about being one of our leaseholders. 

See our leasehold handbook.