Our performance

How we’re performing

As a tenant led organisation we think it's important to share how we're doing with our customers. Over the years we've shared information in annual reports, snapshots, videos, and even a mini-website.

Here at Red Kite, we do our best to deliver excellent services. To help us know how we're doing we capture a range of information from statistical through to customer satisfaction.  We share this information with our Resident Representative Team (RRT), our Board and our Committees.

Working with our teams and our RRT, we've designed new graphics so you can see how we’re doing.   

Since the start of the COVID-19 crisis, we've been working hard to continue delivering our services to our customers – being honest, some of these have been slightly affected – so where our performance doesn’t look quite where it should be, we’re hoping to get back on track as we start to bring back our service delivery to where it was before the crisis.

Our tenant volunteers have done a great job continuing to work with us throughout a difficult and busy period for everyone – thank you.

The team and our volunteers are also working hard on how to further enable tenant involvement in our new digital way of working on activities such as recruitment.

We’re pleased to report that we remain 100% compliant with all of our safety, rent and home quality standards.

We continued our repairs services throughout the lockdown period, making sure our customers’ homes continued to be maintained. 

Following changes to government guidance we have now been able to restart our planned works programme, delivering improvements to our homes.

We are continuing to work with customers to ensure people have access to safe, secure, comfortable homes.

Our development plans are going strong, delivering new homes across our communities.

Please note that the totals identified here show progress to date, with 500 homes being our ambition to deliver by 2024.

Our previous performance

Look back at our previous performance graphics. 

Monitoring our services during the COVID-19 outbreak

During the pandemic we have adapted our services in line with government guidance, and where possible found innovative new ways of meeting the needs of our customers. To make sure we understand, and try to limit, the impact on our services, as well as give oversight of new services such as providing food parcels and 'tea and chats', we developed the dashboard below. This is updated and reviewed regularly by our teams, helping us make key decisions.