Value for money
Every penny we get has to be spent in the best way to make sure that we are delivering the services our customers want, with the funds available.
As a charitable organisation, our money needs to do as much as it can, and we want our customers to know that we're always striving to do the best for them.
We also want all of our customers to feel happy that we make the right decisions for how we spend our money, and the short video below gives you some examples of how we've done this in the last year.
Our Value for Money report
This year, the old self assessments were replaced by a Value for Money report which includes measures to show how we're doing on value for money. The full report is included in our financial statements, but a shorter report focusing on those measures most important to customers can be found on the link below:
Our value for money self-assessments below, explain in more detail what we've achieved and what we need to improve:
There's also our value for money strategy that sets out our overall approach:
Our strategic approach to Value for Money
If you’d like more information about our finances, visit our finances page.