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Safety - contractors in your home

Covid-19 secure logoOur contractors continue to follow the updated Government and Public Health England guidance, all our contractors have now developed COVID-19 Secure plans and risk assessments which have been checked and signed-off by our own health and safety professional. No contractor will be allowed to undertake any works until they have satisfied the required standards.

General practices that are now in place

  • Contractors will screen their employees on a regular basis – no contractor will enter your home if they display any symptoms linked to the COVID-19 virus
  • Before arranging/making a visit and before entering a home, screening of the household by following an agreed questioning process will be undertaken. If there's any concern that symptoms of COVID-19 are apparent from anyone within the home, a suitable further date with the customer will be arranged
  • If the work is an emergency, relevant PPE will be used and a safe method of work devised to carry out the works
  • All tradespeople will wear the agreed level of personal protective equipment PPE – details of the PPE requirements can be found here
  • Increase in the standard of hygiene measures are in place to ensure that all surfaces that are touched are wiped down with anti-bacterial wipes these include; door handles and handrails etc
  • Maintain two-metre social distancing at all times
  • Request that where possible windows are open and that the resident vacates the room where work is being carried out
  • Where possible the same tradespeople will complete the works – start to finish  
  • Ensure all risk assessments and methods relating to the works are completed to a COVID-19 Secure standard
  • Have specific processes in place for dealing with anyone that becomes ill whist at work  
  • If our contractors are entering a home where it is known people are self-isolating / suspected / confirmed of having the virus, then the higher levels and the appropriate PPE will be worn.

When PPE will be used

  • At every visit where it is necessary to access a home – details of the PPE requirements can be found here
  • If it is known that people are self-isolating / suspected / confirmed of having the virus, then we will work with the tenant to find acceptable solutions to carrying out the works. We may need to carryout emergency works or works relating to health and safety such as gas servicing etc. where tenants are self-isolating / suspected / confirmed of having the virus and in these instances higher and appropriate levels of PPE will be worn.


The NHS COVID-19 app launched on 24th September and we would like to encourage our residents – particularly those living in our sheltered scheme homes - to download this on their mobile phone.

Downloading this app means you’ll be able to tell if you’ve been in close contact with any other user who’s tested positive for coronavirus. You will also be able to report symptoms, book a test and use the app to book into venues you visit, such as pubs and restaurants, using a QR code.

You can use the app anonymously. Nobody, including the government, will know who, or where, a particular user is. The app is designed to track the virus, not the user.

To download the app search for NHS COVID-19 app on the App store or Google Play. If you need more guidance you can find it here.

Additional information

The Ministry of Housing Communities and Local Government sent a letter to all social housing tenants on 18th May setting out the government's position a copy can be found online.

Further guidance from the Ministry of Housing Communities and Local Government.

Visit the Work Safe Safe Work website for a guide on what to do before, while and after you have tradespeople working for you.

Partnership • Respect • Pride
Realising the potential in our communities


Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.