Our repairs service
A lot of you might be wondering what we're doing about our repairs.
Watch the video below to find out what to expect when we visit.
Working in your home
As a precaution, we're contacting all our customers on the day of appointments and only undertaking works having first assessed the risks and taken adequate measures to ensure safety and protection to our customers, staff and contractors. This includes ensuring that our contractors are also screened to make sure that anyone who is displaying symptoms will not be working in your home.
Please note that all our contractors have been instructed to ensure Public Health Guidelines are adhered to; including wearing the correct level of personal protection equipment (PPE) and maintaining a 2-meter distance from anyone in the home when carrying out a repair to maximise everyone’s safety. We'd ask for your co-operation when our teams are working in your home to allow this to happen.
In these unprecedented times we'll take a pragmatic, common-sense approach to non-emergency repair issues and only attend to where reasonable and safe to do so. Therefore, we'll understand if a customer wants to cancel a non-emergency repair and book at a later date.
Read further information about the Government direction.
Where there's an urgent inspection, we've started to carry out virtual inspections, where one of our Repairs Specialists will contact you through a video call and ask you to show them through the camera the area that requires inspection. If a customer requires an emergency inspection and is unable to use a video call, our inspectors will arrange a home visit.
Where possible all Home Checks will be carried out virtually. If this is not possible, maybe because you don't have access to the right technology, we will speak with you about the safest way for us to come and carry out your Home Check.
Annual gas and electrical safety inspections
We still have an obligation to carry out all scheduled annual gas and electrical inspections and tests in your home. Therefore, we’ll ask for your co-operation in allowing us access to fulfil these tasks so that we can continue to keep you safe in your home. The Health and Safety Executive (HSE) have stressed the importance of continuing to provide this service; and as a landlord we'll take all the necessary and reasonable steps to comply with the law.
Once you give us access, you'll not need to stay in the same room as our operative whilst they carry out the work.
We will continue to update you if anything changes.