Government guidance on repairs
According to the Government, the Landlords’ repair obligations have not changed.
We support the Government’s view that tenants have a right to a decent, warm and safe place to live and it is in the best interests of our customers and us as a landlord to ensure that homes are kept in good repair and free from hazards.
We do appreciate however, that we may need to do things a little differently at the moment.
As per the Governments advice, no work will be carried out in any home which is isolating, unless it's for us to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the contractor is willing to do so. Where this is necessary, our teams will take all the necessary precautions.
We'd like to reassure our customers that we're following the current Government advice and continue to review information which is being produced daily to ensure that we operate our services in line with the most up to date published government and Public Health England guidance.