Our Coronvirus plans
Latest update: Friday 3rd April 2020
According to the Government, the Landlords’ repair obligations have not changed. Tenants have a right to a decent, warm and safe place to live – and it is in the best interests of both tenants and us as a landlord to ensure that properties are kept in good repair and free from hazards. No work will be carried out in any household which is isolating, or where an individual is being 'shielded' unless it is for us to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the contractor is willing to do so. In such cases, Public Health England guidelines will be adhered to.
Please see our repairs FAQs.
Further information can be found on the Government website.
As a precaution we're also screening all our customers on the day of appointments to avoid contact with customers who may have or be exhibiting symptoms associated with Covid-19.
Please note that all our contractors have been instructed to ensure Public Health Guidelines are adhered to; including maintaining a 2-metre distance from any household occupants when carrying out a repair to maximise everyone’s safety. All our contractors are also being screened to ensure that those that may have symptoms however, mild do not carry out works.
We're currently experiencing some call quality issues. Don't worry, we're still here to help, but you may prefer to use our web chat or email until this has been resolved.
We've added to our FAQ's to include information about rent, repairs and sheltered schemes. If your question hasn't been answered within these, contact us and we'll be happy to help.
Please see our FAQs page for commonly asked questions and answers.
We've always taken the health, safety and wellbeing of our residents very seriously, but never more so than now. The emergence of Covid-19 has brought with it, unprecedented times and like you, we're concerned for those who may be affected in our community.
Over the last few weeks we've been monitoring and preparing for this situation, ready to take a proactive approach and protect our three main priorities; our residents, our staff and our services.
We're now at the stage where we've had to take some tough decisions in line with the advice given by the Government. These include stopping all home visits, restricting access to our sheltered schemes, reprioritising our repairs and closing our offices. This means that our staff will now be working remotely to enable us to continue providing services to the community.
We know that the measures being introduced by the Government will have an impact on local people. So, we'll focus on working closely with our residents who may find the situation over the next few months particularly difficult.
In order to do this, we'll work with our community partners to help find the support they need. Anyone requiring help and assistance can contact our relationship team on 01494 476100, firstname.lastname@example.org or via web chat.
We do appreciate that this situation is unsettling, and as we move into a very different environment, it's important that we all do our best to overcome the difficulties that this new disease presents. Whilst we've had to make some significant changes in how we operate, we'll try our very best to continue delivering our normal services to you.
As things develop, we may have to prioritise what we do in line with Government advice and the availability of our resources. So please bear with us while we direct our efforts in supporting the challenges facing the community and the country as a whole.
We know that it is important to keep everyone up to date with developments as they happen, so we'll be posting updates daily.
In the meantime, if you have any questions, you can contact us.
Typical symptoms of coronavirus
Typical symptoms include a fever and cough that may progress to severe pneumonia, causing shortness of breath and breathing difficulties.
Visit GOV.UK for the most up to date information.
Visit the NHS website for information on how to protect yourself, and for commonly asked questions.
What to do if you're unable to top up your prepayment meter.