Who is responsible for repairs
As the landlord, we are responsible for certain repairs and maintenance whilst you are responsible for others. Your lease gives full details about repairs and maintenance but use the information below for quick reference.
Windows and doors
Frames - leaseholder
Glass
- Windows to individual flats (damage could be claimed on an insurance claim) - leaseholder
- Communal windows and doors - Red Kite
- Individual flat doors – Red Kite Plumbing repairs
- Inside dwelling - leaseholder
- To block – Red Kite Repair burst or leaking water pipe
- Beyond stopcock - leaseholder
- Up to and including mains stopcock - Red Kite Repair/replace water storage tank
- Individual - leaseholder
- Communal - Red Kite Repair or replace bath, basin, sink taps, WC
- Repair leaking waste pipe, trap, fittings etc including branches up to soil stack - leaseholder
- Internal blockage to sink, basin, WC pan and baths - leaseholder
- Clear blockages or repair leak to main soil stack, rain water pipes and gutters - Red Kite Electrical repairs
Within the flat:
- Repairs to all fuses excluding Southern Electricity mains - leaseholder
- Renewal of consumer units and fuse board - leaseholder
- Rewiring - leaseholder
- Renewal or repair of fittings - leaseholder
- Repairs to individual door bells - leaseholder
In communal areas
- Rewiring - Red Kite
- Renewal or repair of fittings - Red Kite
- Repairs to communal door entry systems including equipment within flats - Red Kite
- Shared fixtures and fittings, for example, door entry phones - Red Kite