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Rent review 2017

New rent charges 2017: Frequently Asked Questions

How does Red Kite set its rents?
Rents are normally adjusted annually using the rent formula as directed by the Government. In 2015, the new Government chose to reduce social housing rents by 1% for the next four years. For people living in general needs homes, this means that your rent for 2016/17 was 1% lower than the previous year, and it will be 1% lower again for 2017/18.

The Government also announced that supported and sheltered housing rent would be exempt from this reduction in 16/17 while they carried out a review into supported accommodation. This review has now finished and the outcome was that sheltered housing would have the same rent formula applied as for general needs. This means that for people living in Red Kite sheltered housing, a 1% reduction has been applied this year.

Communal service charges and compulsory garages have been increased by the September 2016 inflation rate plus 1%, which is 2%.

Why has my rent gone down?
In 2015, the new Government chose to reduce social housing rents by 1% for the next four years. For people living in general needs homes, this means that rent for 2016/17 was 1% lower than the rent charged in the previous year, and it will be the same again for 2017/18. The Government have announced that this rent reduction should apply every year for the next four years, after which time we will write to tenants again with information about any further changes. For 2017/18, sheltered housing rents will also go down by 1%, in line with the rent formula for general needs.

My rent is paid by Housing Benefit. What do I need to do?
We have told the Housing Benefit Team at Wycombe District Council of your changes in rent and eligible charges, and they will let you know about your new Housing Benefit level. They will make your rent payments to us as usual. Please remember that with the introduction of Universal Credit, Housing Benefit will be paid directly to you and it will be your responsibility to make your own rent payments. If you have any questions about your Housing Benefit, please speak to the team at Wycombe District Council on 01494 421325.

I pay by Direct Debit. What do I do?
You do not need to take any action. We will continue to claim your Direct Debit based on your new rent and any arrangement you may already have in place.

I pay my rent by standing order. What do I do?

You will need to inform your bank of the change to your rent charge and instruct them to change your standing order.

What does my service charge cover?
A service charge is based on the cost of providing services not included in your rent such as the cleaning and maintenance of communal areas, replacement of scheme assets and other scheme specific services. Your schedule of services describes the services we provide to your scheme.

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Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014. VAT registration number 123147939.