Meet some of our volunteers
Volunteers play a key role in everything we do, by helping us out in a wide range of ways. They are the best people to help shape, influence and improve the services we provide. Volunteers come from all walks of life, and they all have different interests and backgrounds. We've put together profiles for some of our volunteers so you can see why they volunteer and what they get out of volunteering with us.
Robert is a 52 year old resident leaseholder who works flexible, full time hours. He chairs our Customer and Community Insight Group and attends a 2 hour meeting each month with us as part of this role. He also handles emails and reviews documents which means he contributes roughly 4-6 hours a month volunteering. According to Robert, volunteering with us "definitely helped me better understand social housing and the need behind it, as well as some of the types of people that use it".
Kirsty started volunteering with us when she joined our Chefs Club to learn about cooking healthier meals. She now regularly volunteers with us and finds it very rewarding. After visiting our offices a few times, she was pleased to find that all the staff were willing to listen to what she had to say. Kirsty is a full time mum and homemaker, so finding time to volunteer can be tough – but she makes a big difference through the volunteering she does with us by sitting on our Compliance Group, attending occasional focus groups and carrying out telephone surveys on our behalf.
Michelle volunteers with us because she wants to make sure the voice of the tenant is heard. Michelle is vice chair of our Customer and Community Insight Group and chair of the Environmental Improvement Group. She also volunteers as a web watcher. She also attends focus groups where she gives us feedback on different projects we’re planning. She told us that she appreciates the support that we’ve provided her, and that she feels “volunteering is worthwhile and you do make a difference”.
Patricia started volunteering with us after she was having a number of issues with her home. We talked to her about the different volunteering opportunities we could offer, specifically the fact that we wanted to know about changes to parking where she lived. She volunteered to survey other local people so that we could find out what people wanted. Currently, Patricia volunteers with us to carry out phone surveys – talking to other customers about their experience with recent repairs. She really enjoys carrying out these calls, especially when she talks to the people who live in our sheltered schemes.
We have lots of other volunteers that we work together with - to find out more about joining our volunteering team visit our main volunteering page.